This Shipping Policy outlines the terms and conditions governing the processing and shipment of orders placed with X11, which is operated by YOSOPOV DEVELOPMENT LLC.
Upon receipt of a paid order, X11 shall process the order within 24 hours of payment confirmation. Please note that any orders placed on weekends, public holidays, or during periods of high demand will be processed on the next available business day.
For the purposes of this policy, a "business day" is defined as Monday through Friday, excluding any public holidays recognized by the State of New York.
X11 employs various shipping carriers to deliver your order. While we strive to ensure timely delivery, all shipping times are estimates and not guaranteed. Generally, orders are expected to arrive within 5 to 7 business days from the date of shipment. However, please understand that unforeseen circumstances such as inclement weather, carrier delays, or other unexpected events may impact delivery times.
Shipping fees are calculated at checkout based on the shipping method selected and the destination of the order. All applicable shipping rates and fees will be clearly displayed prior to the completion of your purchase.
In the event that an order is deemed non-deliverable or returned to sender due to incorrect address information provided by the customer, it is the customer's responsibility to verify and update their shipping information. X11 will not be liable for losses incurred due to incorrect address entries, and additional shipping fees may apply for re-delivery.
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. Customers may use the provided tracking number to check the status of their shipment on the carrier's website.
X11 reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.
By placing an order with X11, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Shipping Policy.
For any inquiries regarding this policy or your order, please contact us at info@x11supplements.com or by phone at 347-551-0730.
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