Frequently Asked Questions (FAQ) - X11 Supplements

General Questions

What is X11 Supplements?

X11 Supplements is a trusted provider of high-quality supplements designed to support your health and wellness goals.

How can I contact customer support?

You can reach us via email at info@x11supplements.com or by phone at 347-551-0730.

Do you offer discounts or promotions?

Yes! We frequently run promotions and discounts. Subscribe to our newsletter or check our website for the latest deals.

Orders & Shipping

How long does it take to process my order?

Orders are processed within 24 hours of payment confirmation, excluding weekends and public holidays.

What shipping methods do you use?

We use a variety of shipping carriers. Orders typically arrive within 5 to 7 business days from the date of shipment.

How much is shipping?

Shipping fees are calculated at checkout based on your selected method and destination.

Can I track my order?

Yes! Once your order ships, you'll receive an email with tracking information to monitor your package.

What happens if my order is delayed?

Unforeseen circumstances like weather or carrier delays may impact delivery. If your order is significantly delayed, contact us for assistance.

What if I entered the wrong shipping address?

If an order is returned due to an incorrect address, you may be responsible for additional shipping fees for re-delivery. Please double-check your shipping information before placing an order.

Returns & Refunds

What is your return policy?

We have a 60-day return policy. To be eligible for a return, your item must be in its original condition, unused, with tags, and in the original packaging.

How do I start a return?

Contact us at info@x11supplements.com to initiate a return. If approved, we will provide a return shipping label and instructions.

What if I receive a damaged or defective item?

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Are there any items that cannot be returned?

Certain items, including sale items and gift cards, are non-returnable. Please contact us if you have questions about a specific item.

Can I exchange an item?

Yes. The fastest way to exchange an item is to return the original and place a new order.

When will I receive my refund?

Once we receive and inspect your return, you’ll be notified if your refund is approved. Approved refunds are processed within 10 business days. If you haven’t received your refund after 15 business days, please contact us.

Do you offer refunds for EU customers?

Yes. If your order is being shipped to the European Union, you have a 14-day cooling-off period, allowing you to cancel or return your order within 14 days for any reason.

Subscriptions & Pre-Orders

How do subscriptions work?

When you purchase a subscription, you receive repeat deliveries based on your selected duration and frequency. You will be charged accordingly unless you choose to prepay.

Can I cancel my subscription?

Yes. You can cancel or modify your subscription at any time through the links in your order confirmation emails.

How do pre-orders work?

Pre-orders allow you to reserve out-of-stock or upcoming items. Depending on the product, you may be charged fully or partially at checkout, with the remaining payment collected upon shipment.

Can I cancel a pre-order?

If your pre-order has not yet been fulfilled, you can cancel it. Once fulfilled, the standard return policy applies.

How does "Try Before You Buy" work?

For eligible items, we authorize your payment method before shipping. You have a set period to decide whether to keep the item. If not returned within the trial period, you will be charged the full amount.

Miscellaneous

Do you ship internationally?

Currently, we only ship within the United States, Canada, Australia and the United Kingdom. Stay tuned for updates on international shipping options.

Can I change or modify my order after placing it?

Once an order is placed, we cannot guarantee modifications. Contact us immediately at info@x11supplements.com if you need to make changes.

How do I stay updated on new products and offers?

Sign up for our newsletter and follow us on social media to stay updated on the latest releases and exclusive deals.

For further inquiries, don’t hesitate to contact our support team at info@x11supplements.com.